Legal Notice

Legal Notices

Hosting and Content Delivery Provider

This website is hosted and delivered using services provided by Cloudflare. These services include content delivery networking (CDN), traffic routing, DDoS protection, web application firewall, and related security features.

• Cloudflare, Inc., United States
• Cloudflare UK Limited, United Kingdom

Intellectual Property

All content available on the menaceramics.co.uk website, including but not limited to text, graphics, photographs, designs, logos, icons, product names, and the “Mena Ceramics” trade name, is protected by applicable intellectual property laws and rights, including copyright, design rights, database rights, and trade mark laws.

Unless expressly authorised in writing, any reproduction, representation, adaptation, distribution, translation, or public communication of all or part of the website or its content, on any medium and by any means, for commercial or promotional purposes, is prohibited. You may make a single copy for strictly personal and non‑commercial use, provided you do not alter or remove any copyright or proprietary notices.

Third‑party trade marks, names, and logos displayed on this website remain the property of their respective owners and are used with permission or in a nominative manner.

Use of the Website and Liability

The information and materials on this website are provided for general information and convenience. While reasonable efforts are made to keep content accurate and up to date, no guarantee, warranty, or representation is given, whether express or implied, as to the completeness, accuracy, reliability, suitability, or availability of the website or the information contained on it.

Access to the website may be suspended, restricted, or terminated at any time without notice for maintenance, security, or operational reasons. To the fullest extent permitted by law, the website operator excludes liability for any direct, indirect, incidental, consequential, or special loss or damage arising from or in connection with use of, inability to use, or reliance on any content of this website, including but not limited to loss of data, loss of business, loss of goodwill, or loss of profits. Nothing in these notices limits or excludes liability that cannot be limited or excluded under applicable law.

This website may reference third‑party content or services. The website operator does not approve or accept responsibility for third‑party content, products, or services and is not liable for any loss or damage arising from your use of them. You are responsible for ensuring that your equipment, devices, and software are adequately protected against viruses, malware, and other security risks.

Your statutory rights as a consumer, if any, are not affected.

Personal Data Protection

Your personal data are processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Categories of Data and Sources

• Identification and contact details provided by you (for example, name, email address, telephone number) when you submit enquiries or requests.
• Transaction, order, and communication history where relevant to customer service and fulfilment.
• Technical and browsing data collected through cookies and similar technologies (such as IP address, device and browser information, pages viewed, date and time, referring URLs, and interaction data).
• Security and performance data generated by protective services (for example, anti‑bot, DDoS, and firewall logs).

Purposes and Legal Bases

• Responding to enquiries and providing customer support: performance of a contract or steps taken at your request prior to entering into a contract; legitimate interests in operating and improving the website and services.
• Order processing, delivery, invoicing, and after‑sales service (if applicable): performance of a contract; legal obligations (for example, tax and accounting).
• Website security, fraud prevention, and service continuity: legitimate interests in safeguarding services and users; legal obligations where applicable.
• Audience measurement and analytics using cookies or similar technologies: your consent where required under the Privacy and Electronic Communications Regulations (PECR).
• Compliance with legal or regulatory requests and the establishment, exercise, or defence of legal claims: legal obligations and legitimate interests.

Recipients and International Transfers

• Service providers acting on behalf of the website operator (for example, hosting, content delivery, security, maintenance, payment, logistics, and analytics providers). These providers process personal data under appropriate contractual safeguards.
• Cloudflare provides hosting, CDN, and security services; in doing so, Cloudflare may process technical and security‑related data as a processor. Due to the global nature of such services, data may be transferred outside the UK. Where this occurs, appropriate safeguards are used, such as the UK International Data Transfer Agreement and/or the UK Addendum to Standard Contractual Clauses, along with technical and organisational measures.
• Public authorities, regulators, courts, or advisors where required by law or necessary to protect rights.

Retention Periods

• Enquiry and support records: up to 3 years from the last interaction, unless a longer period is necessary for the establishment, exercise, or defence of legal claims.
• Contract and transaction records (including invoices and related documents): 6 years from the end of the relevant financial year to meet legal and tax obligations.
• Security and technical logs: typically retained for up to 13 months, or longer where needed for security investigations or legal compliance.
• Cookies: retained for the periods listed in the Cookies section below.

Your Rights

Subject to conditions and exemptions in the UK GDPR, you have the right to request access to your personal data, rectification, erasure, restriction of processing, and data portability, and to object to processing based on legitimate interests. When processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights or to ask questions about data protection, please use the contact options available on this website.

Security

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, alteration, disclosure, or destruction, taking into account the state of the art, the costs of implementation, the nature, scope, context, and purposes of processing, and the risks for individuals. These measures include the use of secure hosting and content delivery services, encryption in transit where supported, access controls, and regular monitoring.

Cookies

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, improve performance, remember preferences, and provide analytics. Similar technologies (such as local storage, pixels, and tags) may be used for the same purposes. For simplicity, all such technologies are referred to as “cookies”.

Cookies Used on This Website

The website uses strictly necessary cookies to operate securely and reliably, and, subject to your consent where required, may use performance and analytics cookies to improve services.

• Strictly necessary (cannot be disabled on the site):
  • __cf_bm (Cloudflare bot management) – helps distinguish humans from bots; typical lifetime: 30 minutes.
  • cf_clearance (Cloudflare challenge clearance) – confirms a user has passed a security challenge; lifetime varies, up to 1 year depending on settings.
  • __cfruid (Cloudflare rate limiting) – supports rate limiting and performance; session cookie.
  • wordpress_test_cookie (WordPress) – checks if the browser accepts cookies; session cookie.
  • wordpress_logged_in_* and wp-settings-*, wp-settings-time-* (WordPress; set for logged‑in users/administrators only) – maintain session and interface preferences; typical lifetime: up to 1 year for preferences; session for login state.
• Performance and analytics (set only with consent):
  • First‑party or third‑party analytics cookies that measure audience engagement, page performance, and aggregated usage statistics; typical lifetimes range from session to 13 months, depending on the provider and settings.

Embedded content or third‑party services integrated into pages may set additional cookies when you interact with them. These are controlled by the respective third parties.

Managing Cookies

Where required by law, non‑essential cookies are set only after you have given consent, which you can withdraw at any time. You can manage cookie preferences through your browser settings by blocking, deleting, or limiting cookies from specific websites. Blocking some cookies may impact website functionality or availability of certain features.

Applicable Law and Jurisdiction

These legal notices and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, without prejudice to mandatory provisions of the law of your country of residence that cannot be derogated from by agreement.

Changes to These Legal Notices

The website operator may update these legal notices to reflect changes in law, technology, or services. Material changes will apply from the date of publication on this page.