Last updated: 9 February 2026
1. Definitions
In these Terms of Service (the “Terms”):
- “Mena Ceramics”, “we”, “us” and “our” mean the operator of the website identified below.
- “Site” means the website available at https://menaceramics.co.uk and any subpages.
- “Services” means any features, information, content, tools, or functionalities made available on or through the Site.
- “Content” means all text, graphics, images, designs, logos, photographs, audiovisual materials, and other materials displayed on or made available through the Site.
- “User”, “you” and “your” mean any person who accesses or uses the Site.
2. Acceptance of These Terms
Access to and use of the Site are subject to these Terms. By accessing, browsing, or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Site.
If you access the Site on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms, and “you” will refer to that entity.
3. Who We Are and How to Contact Us
The Site is operated by Mena Ceramics. You can reach us using the contact details and/or contact form indicated on the Site.
Communications regarding these Terms or the Site should be sent using the contact details provided on the Site. Please include sufficient information for us to identify you and your query.
4. Eligibility and Account
The Site is intended for individuals aged 18 or over. If you are under 18, you may only use the Site with the involvement and consent of a parent or legal guardian.
Where the Site allows you to create an account, you must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
5. Permitted Use and Prohibited Conduct
You may use the Site only for lawful purposes and in accordance with these Terms. In particular, you must not:
- Copy, reproduce, distribute, publicly display, sell, rent, or otherwise exploit any Content except as expressly permitted by these Terms or applicable law.
- Use the Site in any way that breaches any applicable local, national, or international law or regulation.
- Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material; attempt to gain unauthorised access to the Site, the server on which it is stored, or any server, computer, or database connected to the Site; or attack the Site via a denial-of-service attack.
- Use any data mining, robots, or similar data gathering or extraction methods without our prior written consent.
- Impersonate any person or misrepresent your identity or affiliation.
- Interfere with or disrupt the operation of the Site or the enjoyment of it by other users.
6. Intellectual Property
All intellectual property rights in the Site and the Content are owned by or licensed to Mena Ceramics and are protected by copyright, trade mark, design, and other intellectual property laws. All rights not expressly granted are reserved.
You may view the Site and, where enabled, print or download extracts for your personal, non-commercial use, provided that you:
- Do not modify any Content.
- Do not remove any copyright or proprietary notices.
- Do not use any illustrations, photographs, video, or audio sequences or any graphics separately from any accompanying text.
Any use of the Mena Ceramics name, trade marks, logos, get-up, or trade dress requires our prior written consent. Nothing in these Terms grants you any licence or right to use any trade mark, logo, or service mark displayed on the Site without our express written permission.
7. User Content
Where the Site allows you to post, upload, submit, or otherwise make available content (“User Content”), you grant Mena Ceramics a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to use, reproduce, distribute, display, and perform such User Content in connection with operating, improving, and promoting the Site and the Services. You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe the rights of any third party or violate any law.
We may, but are not obligated to, monitor, moderate, edit, or remove User Content at our discretion that we consider to be unlawful, infringing, offensive, or otherwise in breach of these Terms.
8. Third-Party Services and Links
The Site may contain links to third-party websites or services that are not owned or controlled by Mena Ceramics. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Use of such websites or services is at your own risk and subject to the terms and policies of those third parties.
9. Information on the Site
The Content on the Site is provided for general information only. While we use reasonable efforts to keep information accurate and up to date, we make no representations, warranties, or guarantees, whether express or implied, that the Content is accurate, complete, or current. Any reliance you place on such information is strictly at your own risk.
Product descriptions, colours, dimensions, finishes, availability, and pricing (where displayed) are subject to change at any time without notice. Variations may occur due to the handcrafted nature of ceramics and display settings. If you purchase products, your purchase will be governed by any applicable sale terms provided with or before your order; your statutory rights are not affected.
10. Availability, Security, and Maintenance
We do not guarantee that the Site or any Content will always be available, uninterrupted, secure, or free from errors or omissions. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of the Site without notice.
You are responsible for configuring your information technology, computer programmes, and platform to access the Site, and for using your own virus protection software.
11. Our Responsibility to You
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Subject to the foregoing, to the maximum extent permitted by law:
- We exclude all implied conditions, warranties, representations, or other terms that may apply to the Site or any Content.
- We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, the Site; or
- Use of or reliance on any Content displayed on the Site.
- We will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; loss or corruption of data; or any indirect or consequential loss or damage.
If you are a consumer, we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any business losses as described above.
12. Your Responsibility to Us (Indemnity)
You agree to indemnify, defend, and hold harmless Mena Ceramics and its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, your misuse of the Site, or your infringement of any third-party rights.
13. Personal Data and Cookies
Mena Ceramics processes personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. We collect and use personal data for purposes such as operating the Site, responding to enquiries, providing Services, improving our offerings, and complying with legal obligations. We rely on lawful bases including consent (where applicable), contract performance, legitimate interests, and legal obligations.
Further details about what data we collect, how we use it, how long we keep it, your rights (including access, rectification, erasure, restriction, objection, and data portability), and how to contact us for data protection matters are provided in our privacy information available on the Site.
The Site may use cookies and similar technologies to function, to remember your preferences, and to analyse traffic. Information about the types of cookies we use and how you can manage your preferences is provided on the Site.
14. Changes to the Site and to These Terms
We may update and change the Site from time to time to reflect changes to our products, our users’ needs, legal requirements, or our business priorities. We may also revise these Terms at any time by updating this page. The updated Terms take effect when posted and apply to your use of the Site from that date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Site.
15. Suspension and Termination
We may suspend or terminate your access to the Site, in whole or in part, at any time, with or without notice, if we reasonably believe that you have breached these Terms, if we are required to do so by law, or for operational or security reasons. Upon termination, all rights granted to you under these Terms will cease immediately.
16. Complaints and Notices of Infringement
If you have a concern or complaint about the Site or believe that Content on the Site infringes your rights, please contact us using the contact details provided on the Site with sufficient information for us to identify and investigate the issue. We may request additional information to verify your claim and may remove or disable access to content at our discretion.
17. Applicable Law and Jurisdiction
These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts. If you are a consumer resident elsewhere, you may also benefit from mandatory provisions of your local law.
18. Miscellaneous
- Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
- No Waiver: Our failure to enforce any right or provision under these Terms will not constitute a waiver of such right or provision.
- Assignment: You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time.
- Entire Agreement: These Terms constitute the entire agreement between you and us regarding your use of the Site and supersede all prior or contemporaneous understandings relating to the Site.
- Interpretation: Headings are for convenience only and do not affect interpretation. References to “including” mean “including without limitation.”
- Electronic Communications: You agree that communications and notices we provide electronically satisfy any legal requirement that such communications be in writing.